Recent studies have shown that companies are not meeting customer expectations. This is increasingly true for healthcare organizations that outsource their medical billing processes. The biggest problem is that there is a huge disconnect between customer expectations and the reality of the services provided by medical billing companies. And this shouldn’t be the case. Just as it is important for patients to choose a healthcare facility that provides quality care, your clinic also needs a customer-centric billing company that meets your needs and exceeds your expectations.
First and foremost, you should expect to be a priority, and your job should be easier. Many medical professionals find it difficult to let go of control of the billing process, especially if they have received poor service in the past. However, in-house medical billing professionals are responsible for many aspects of maintaining a practice, and the overwhelming workload can be difficult to keep up with. Outsourcing your medical billing to a reliable company allows you to focus on your practice. Here’s what you can expect from a reliable billing company:
Full transparency:
You need to fully understand the medical billing process and have access to the information at any time. If you’re wondering how you can improve your current billing process but can’t get the answers you need, it may be time to consider a billing solution that can keep you informed at every stage of the process.
Excellent customer service:
It goes without saying, but you should expect excellent customer service from a medical billing company. This means they should listen to you and develop a solution tailored to your individual needs. The healthcare and billing landscape is constantly changing, so it’s essential to have the services you need to achieve your business goals.
Growth:
The most compelling reason to outsource medical billing is growth. This includes increased sales, annual revenue, and business. If your current billing practices don’t allow for growth, you’ll struggle to survive. You can’t run a practice like that. An effective billing solution will increase your revenue and enable you to provide the best possible care to your patients.
Compliance and Reporting:
Compliance in charting and coding is an absolute necessity, especially when reimbursement depends on it. For example, with performance-based pay and MIPS, compliance and accurate reporting determine revenue. Given the complex reporting and compliance requirements, and frequently changing regulations, medical billing companies must have the knowledge and expertise to ensure compliance.
Handle Denials and Rejections Effectively:
You already know it’s important for billers to accurately code and submit claims. But it’s just as (if not more) important for healthcare practices to handle denials and rejections effectively. Claim correction and payment are critical to your bottom line, but a good medical billing service tracks, measures, and reports denials to provide clear reasons for claim denials. This information is used to flag and prevent future denials.
MedEx MBS is committed to providing excellent service to each client, regardless of size or specialty, so we bridge the gap between expectations and reality. We believe an effective billing solution requires more than just knowledge and expertise (though we do have that too). It also requires compassion and understanding. MedEx MBS is a name you can trust in the medical billing field because we go above and beyond to meet your expectations and exceed them in every way possible.