12 KPIs for RCM: How to Monitor and Improve Performance
How well is your medical practice’s revenue cycle going? No matter where you are currently, there’s always room for improvement and eliminating inefficiencies. But which KPIs should you pay attention to? In this article, we’ll look at 12 key metrics that can help you achieve a strong financial position. Why are revenue cycle KPIs important? Running a successful medical practice or healthcare business requires tracking a variety of metrics. Revenue cycle KPIs are especially important because they help you track essential financial indicators and assess the overall health of your operations. They also reveal areas where you can improve your processes. A strong revenue cycle keeps your business stable and maintains a steady cash flow. This stability allows you to allocate resources more effectively and strategically scale your team, so you can care for more patients or expand your scope of practice. Revenue Cycle Management Challenges and Pain Points Inefficient patient access for appointments and registrations The revenue cycle starts with patient access, and this is where many problems begin.Inefficient or confusing scheduling systems can lead to missed appointments and low utilization of services, and often fail to meet today’s expectations for easy online booking. Implementing online self-scheduling empowers patients to book their appointments, reducing no-shows and making better use of physician time.Key metrics to look at include missed appointment rate, which indicates ease of appointment availability and better use of physician time; and tracking online registration usage, registration errors, and patient satisfaction. Manual management of claims and denials Processing claims often requires a lot of manual work, from checking payer updates to classifying billing codes. Not only is this stressful for staff, but it also increases the chance of errors and denials, which can slow down cash flow. To improve this, focus on good claim rates and frequency of denials. Automating the claims process with a cloud-based EHR can help reduce denials by predicting and preventing issues, making your team’s work easier. Inconsistent Patient Intake As patients are expected to pay more of their medical costs, a clear and effective billing approach is important. Simplifying billing and offering convenient payment options is key to improving collection rates. Here’s what you can do: Use data analytics to identify trends and patterns in billing and collections to better understand and solve problems. Provide patients with out-of-pocket estimates before their visit. This helps set expectations and avoid surprises. Accept a variety of payment methods, including credit/debit cards, online payments, and mobile wallets. Send reminders about upcoming payments and past due amounts via multiple channels (email, SMS, phone). Get actionable insights This complexity makes it difficult to understand the connections between different areas like patient access, collections, claims management, and payer contracts.To make sense of the data, use revenue cycle analytics tools that consolidate information and provide real-time insights.A well-designed dashboard can help you track important KPIs and identify trends over time, turning complex data into actionable information. What is a KPI Dashboard? Revenue cycle KPI dashboards are valuable tools for healthcare organizations that provide real-time insight into billing and revenue metrics.Because it is integrated into your Revenue Cycle Management (RCM) platform, it can be customized to highlight the key performance indicators that matter most to your business.This dashboard allows practice managers to closely monitor important financial transactions, which in turn allows for more informed decisions and improved overall performance. Revenue Cycle KPI Dashboard helps to: Improve cash flow Reduce bad debt ⢠Improve overall financial performance Identify operational inefficiencies Predict the future Improve patient satisfaction Days Receivable Ideally, this number should be low, as it means your cash flow is in good shape.If you wait more than 50 days, it could be an indication that you have issues with cash flow and covering expenses.To reduce this time, consider tightening your payment policies or offering early payment incentives. To determine your days receivable, use this formula: Days receivable = (Total accounts receivable / Average daily sales) Accounts receivable past due rate This metric helps you understand how long your unpaid invoices have been past due.Split your accounts receivable into time categories such as 0-30 days, 31-60 days, 61-90 days, and over 90 days.If many of your accounts receivable are over 90 days past due, it’s time to rethink your collection strategy to get paid in the first category (0-30 days). This can be calculated using the following formula: Receivables by Due Date Ratio = (Number of Open Receivables in Time / Total Number of Open Receivables) * 100% Perfect Claims Allocation This tracks the percentage of claims that were processed without issues, such as rejections, missing information, and errors.A higher ratio means that your billing and management processes are up to date.A lower rate can mean you have to work harder to avoid payment issues. To improve your clean claims set, try these tips: Train your team thoroughly in medical billing practices Establish and follow clear procedures to ensure consistency Use the following formula to calculate your clean claims rate: Unconfirmed claims rate = (Unconfirmed claims / Total claims) * 100% Claim denial rate This metric indicates the percentage of claims that are denied by the insurance company or the patient.A high denial rate can wreak havoc on your revenue cycle and overall operations.Common reasons for denials include coding errors and incomplete information.Keeping an eye on this rate can help you address issues before they escalate. Denial rate = (number of claims denied / total number of claims) * 100% Appeal rate Your appeal rate indicates the percentage of denied claims that you appeal.The decision to appeal all claims or only high-value claims depends on your practice’s approach. To calculate your appeal rate, use: Appeal rate = (number of claims disputed / total number of claims denied) * 100% Bad Debt Ratio This key figure tells you the percentage of accounts receivable that are uncollectible and need to be written off.A high bad debt ratio indicates that you need to improve your debt collection process.Some bad debts are inevitable, but you can